Effective Date: 30 October 2021
RANGE Counselling Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, to whom it may be disclosed, and how we safeguard it in compliance with the Personal Data Protection Act (PDPA) of Singapore.
We may collect and process the following types of personal data:
Personal Identification Information: Name, email address, phone number, postal address.
Appointment Information: Session bookings, payment details, appointment type.
Technical Information: IP address, browser type, and cookies when you use our website.
Communication Data: Emails, messages, and forms submitted via our website.
Your information will only be used for purposes that a reasonable person would consider appropriate, including:
Scheduling and managing appointments.
Processing payments and issuing receipts/invoices.
Providing counselling and supervision services.
Communicating with you regarding your sessions, updates, or inquiries.
Internal record-keeping and compliance with regulatory requirements.
Improving our website and services.
We do not sell, rent, or trade your personal data. We may disclose your information only under these circumstances:
With Your Consent – if you authorise us to share specific information.
Service Providers – third-party vendors who support payment processing, scheduling, and website hosting (e.g., Stripe, Acuity Scheduling), bound by confidentiality agreements.
Legal Obligations – if required by law, regulation, or court order.
Safety Concerns – where disclosure is necessary to protect your vital interests or the safety of others.
Your data may be stored or processed using third-party service providers located outside Singapore (e.g., cloud servers). We take reasonable steps to ensure that such providers comply with data protection standards comparable to the PDPA.
We implement reasonable administrative, technical, and physical measures to protect your personal data, including:
Secure access controls and encrypted communication.
Limited access to personal data by authorised personnel only.
Regular monitoring of our systems for potential vulnerabilities.
We retain your personal data only as long as it is necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymised.
Under the PDPA, you have the right to:
Access the personal data we hold about you.
Request correction or updating of your personal data.
Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal and contractual obligations).
Requests may be made by contacting us at the details below.
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
RANGE Counselling Services
Email: hello@rangecounsellingservices.com
Phone: +6589505274
Address: 21 Woodlands Close, Primz Bizhub #02-24, Singapore 737854
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
